Return Questions
Returns on Online Purchases
We want you to feel comfortable trying new products. We offer a full refund or exchange for all item(s) you didn’t enjoy for any reason the first time you purchase it/them as long as the return is within 30 days. The second time you order a product, it will only be eligible for exchange or store credit. We may ask that products be shipped back to us in cases of large returns (over $60).
Refunds will not include shipping cost. We are not responsible for shipping cost if you choose to return the products. To initiate a return, simply email us with your concern & order number at info@mynutriality.com.We do not replace free gifts or products not listed on orders. Sample products are final, no returns, exchanges, or credit. Discount codes cannot be applied after a purchase has been processed.
Broken Package
We take it upon ourselves to ensure your package arrives safely, so we will replace any items that arrived damaged in transit. Please email us as soon as you receive your order. We may ask for photos of the damaged package. Please also file a claim with USPS as they are responsible for the damage.
In order to offer the best experience to our My Nutriality customers, My Nutriality reserves the right to limit returns if we have reason to suspect misuse of our generous return policy (such as excessive returns, reselling, or fraud).